Refund policy

Return, Replacement & Refund Policy

At RILISK, customer satisfaction is our priority. We aim to ensure that every order reaches you correctly and in good condition. Please review the following policy before requesting a return, replacement, or refund.

Returns

Return requests may be submitted within 7 days of delivery. To be eligible, the product must be unused, unworn, undamaged, and returned in its original packaging with all tags, accessories, and other included items, where applicable.

Wrong Product or Incorrect Size

If you receive a wrong product or incorrect size, please contact us within 7 days of delivery at helprilisk@gmail.com. We will arrange a replacement with the correct product or size, subject to availability. The product must be unused and returned in its original condition and packaging. Please provide your order number and clear photographs or videos of the product received to help us process your request promptly.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us at helprilisk@gmail.com as soon as possible after delivery. Please provide your order number along with clear photographs or videos showing the issue and the condition of the packaging. After reviewing the request, we will provide an appropriate replacement or refund, as applicable.

Refunds

Once a returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping

For returns or replacements resulting from a wrong, damaged, defective, or incorrect product/size, RILISK will review the issue and provide appropriate assistance regarding return shipping.

For returns requested for reasons such as a change of mind or personal preference, return shipping charges may apply.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any applicable exclusions will be communicated on the relevant product page.